Privacy Policy

Introduction

Black Box White ("we", "our", or "us") is committed to protecting your privacy and complying with the Protection of Personal Information Act (POPIA) of South Africa. This privacy policy explains how we collect, use, and safeguard your personal information.

Information We Collect

Personal Information

When you contact us or use our services, we may collect:

• Name and surname
• Email address
• Phone number
• Company name and details
• Website URL (for audits and quotes)
• Project requirements and preferences

Automatically Collected Information

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website
• Device information

How We Use Your Information

We use your personal information for the following purposes:

• To respond to your inquiries and provide quotes
• To deliver our web development services
• To communicate project updates and deliverables
• To process payments and maintain records
• To improve our website and services
• To send marketing communications (with your consent)
• To comply with legal obligations

Legal Basis for Processing

Under POPIA, we process your personal information based on:

• Consent: You have given explicit consent for specific purposes
• Contract: Processing is necessary to fulfill our service agreement
• Legitimate Interest: For business operations and improvement
• Legal Obligation: To comply with South African law

Data Security

We implement appropriate security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure hosting with encrypted databases
• Regular security audits and updates
• Access controls and authentication
• Staff training on data protection

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically:

• Client project data: Duration of project + 7 years
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months
• Financial records: 7 years (tax compliance)

Your Rights Under POPIA

You have the following rights regarding your personal information:

• Right to Access: Request copies of your personal information
• Right to Correction: Request correction of inaccurate data
• Right to Deletion: Request deletion of your data
• Right to Object: Object to certain types of processing
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Receive your data in a structured format
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at info@blackboxwhite.co.za

Cookies

We use cookies and similar technologies to enhance your browsing experience. You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Third-Party Services

We may use third-party services that collect information:

• Google Analytics (website analytics)
• Email service providers (for communications)
• Hosting providers (data storage)
• Payment processors (secure transactions)

These services have their own privacy policies and data practices.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

For questions about this privacy policy or to exercise your rights: